Returns Policy
You may return items within 30 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, send us an e-email to info@alwanprinting.com referencing your order number. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping and Job Fulfillment
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Items that are marked free shipping can only be shipped for free to the 48 contiguous states. We regret it cannot be shipped for free to APO/FPO, Hawaii, Alaska, or Puerto Rico.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Turn around time does not include shipping.
We accept no responsibility for any loss or damage to goods occurring in transit.
We are not responsible for the performance of the united states postal service, or any shipping provider.
We can’t fulfill uncompleted jobs that may be missing additional information. We may contact you (customer) to complete missing information from a job, if you did not respond, we have the right to cancel a job and not complete it, if we cancel a job you are entitled to a refund for the specific job.
